Your essential guide to how we handle and ship your favorite trending music merch!

At Crackteeca, we know you’re excited to receive your gear. Our commitment to Trustworthiness and Experience ensures a smooth and transparent process from the moment you click ‘order’ to the minute your package arrives.

1. 🌐 Where We Ship

We proudly offer worldwide shipping! We bring the freshest music merch trends to fans globally.

• Domestic Shipping: We ship to all addresses within the United States.
• International Shipping: We ship to most countries worldwide. Note: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

2. ⏱️ Processing Time (Order Fulfillment)

The time it takes to get your order ready for shipment.

• Standard Processing: Most in-stock items are processed and packaged within 1-3 business days (Monday – Friday, excluding US holidays).
• Pre-Order/Limited Edition Items: These items will have a specific estimated shipping date noted on the product page. Please note that the entire order will ship once the pre-ordered item becomes available.
• Quality Check: Each item of merch undergoes a careful quality check (demonstrating our Expertise) before being packaged to ensure you receive only the best.

3. 🚚 Shipping Options & Delivery Estimates

Delivery estimates are calculated from the day your order is shipped, not the day the order is placed.

Shipping Method	Estimated Delivery Time (US Domestic)	Estimated Delivery Time (International)	Carrier
Standard	5 – 7 Business Days	7 – 21 Business Days	USPS, FedEx, or equivalent
Express	1 – 5 Business Days	5 – 7 Business Days	FedEx, DHL, or equivalent

• Note: Delivery times are estimates and depend on the destination and carrier service.
• Please note that we are not responsible for delays caused by the carrier or customs.

4. 🏷️ Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions of your package, and the destination address.

• Free Shipping Offer: Keep an eye out for special promotions! We occasionally offer free standard shipping on orders over a specified amount.

5. tracking Your Order

Once your order has been processed and shipped, you will receive a Shipping Confirmation Email. This email will include:

• Your tracking number.
• A link to track the status of your package.

Please allow up to 24 hours for the tracking information to become fully updated in the carrier’s system.

6. ⚠️ Important Shipping Notes

• Address Accuracy: Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If a package is returned to us due to an incorrect address, you will be responsible for the re-shipping fee.
• Lost or Stolen Packages: Crackteeca is not responsible for packages that are marked as delivered by the carrier but are stolen or lost after delivery. Please ensure your delivery location is secure. If your package is lost in transit, please contact us immediately so we can assist with filing a claim with the carrier.
• Packaging: We use durable, secure packaging appropriate for the type of merchandise (e.g., poly mailers for apparel, boxes for breakable items) to ensure your items arrive safely.

Need Help with Your Shipment?

For any questions regarding your order’s shipping status, please contact our support team, mentioning your Order Number for the fastest service.

• Email: service.crackteeca@gmail.com
• Phone: (315) 597-4007
• Headquarter: 2097 Leno Rd, Palmyra, NY, 14522, United States