Shop confidently! Your guide to a smooth return, exchange, or refund process for your trending music merch.

At Crackteeca, we believe getting the perfect music gear should be easy. Our transparent policy is part of our commitment to Trustworthiness and a hassle-free customer Experience.

1. 🗓️ Our [30]-Day Guarantee

We offer a [30]-day window for returns and exchanges. This period begins on the date your order is delivered.

  • You must initiate the return process by contacting us within [30] days of delivery.
  • Requests made after the [30]-day period cannot be accepted.

2. 📋 Eligibility Checklist

For any item to be eligible for a return or exchange, it must meet all of the following criteria:

  • Condition: Item must be unused, unworn, unwashed, and in its original, resalable condition.
  • Packaging: Must be returned with all original packaging and tags still securely attached.
  • Proof: Must include a copy of the packing slip or mention your Order Number clearly.

Expert Tip: When trying on apparel, please avoid contact with makeup, deodorant, or perfumes to ensure the item remains in original condition for return.

3. 🚫 Non-Returnable Items

To maintain hygiene and fairness, the following items are exempt from returns, exchanges, or refunds (unless they are proven defective):

  • Personalized or Custom-Made Merchandise.
  • Digital products (e.g., MP3s, digital downloads).
  • Items marked as FINAL SALE or CLEARANCE.
  • Earrings, undergarments, and swimwear.

4. 🛠️ Defective or Wrong Item Received

If you receive an item that is damaged, defective, or incorrect due to our error, we will cover all costs associated with the return and replacement.

  • Action: Contact us immediately (within 7 days of delivery).
  • Required: Email service.crackteeca@gmail.com with your Order Number and clear photos of the defect or the incorrect item received.
  • Our Guarantee: We will expedite the shipment of the correct replacement item or issue a full refund, including original shipping costs.

5. 🔄 How to Initiate a Return or Exchange

  1. Request: Email our support team at service.crackteeca@gmail.com with the subject line: “Return/Exchange Request – [Your Order Number]”.
  2. State Intent: Clearly specify the item(s) you wish to return, the reason, and whether you want a Refund or an Exchange (and the new size/style).
  3. Shipping Instructions: We will review your request and send you detailed return instructions, including the correct mailing address and an RMA (Return Merchandise Authorization) number, if necessary.

6. 🚚 Shipping the Return

  • Return Shipping Cost: The customer is generally responsible for covering the cost of return shipping for returns based on fit, preference, or customer error.
  • Tracking: We highly recommend using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee receipt of your returned item and are not responsible for packages lost in transit if tracking is not provided.

7. 💰 Refund Processing

Once your return is received and inspected (typically within 3-5 business days of delivery to our facility):

  • Notification: We will email you regarding the approval status of your refund.
  • Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Non-Refundable: Original shipping charges are non-refundable, except in the case of a defective or wrong item.

8. 📞 Contact Our Team

For any questions about the returns and exchanges process, please contact us directly.

  • Email: service.crackteeca@gmail.com (Best for detailed requests)
  • Phone: (315) 597-4007
  • Headquarter (Mailing Address): 2097 Leno Rd, Palmyra, NY, 14522, United States