Hassle-free process for returns, exchanges, and refunds on your trending music merch!

At Crackteeca, we want you to be 100% satisfied with your purchase. Our clear and fair policy reinforces our Trustworthiness and commitment to customer Experience. If you are not completely happy with your order, here is our guide for returns and refunds.

1. 🗓️ Refund & Exchange Period

We offer a [30]-day window for returns and exchanges.

  • You must initiate the return process within [30] days of the delivery date of your order.
  • After the [30]-day period, we cannot offer you a refund or exchange.

2. 📋 Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • Condition: Must be unused, unworn, unwashed, and in the same condition that you received it.
  • Packaging: Must be in the original packaging with all tags still attached.
  • Proof of Purchase: A receipt or proof of purchase (e.g., your Order Number) is required.

3. 🚫 Items Exempt from Refunds/Exchanges

Certain items are excluded from returns or exchanges due to their nature or customization.

  • Digital Products: E.g., digital albums, download codes.
  • Gift Cards.
  • Personalized/Customized Items (unless defective).
  • Final Sale/Clearance Items (unless defective).
  • Undergarments, Swimwear, Earrings (for hygiene reasons).

4. 🛠️ Defective or Damaged Items

If your item is defective, damaged upon arrival, or if you received the wrong item, we will happily correct the situation immediately at no extra cost to you.

  • Procedure: Please contact us immediately (within 7 days of delivery) at service.crackteeca@gmail.com.
  • Required Information: Include your Order Number and clear photos of the defect or damage.
  • Resolution: We will promptly send you a replacement or issue a full refund once the damage is verified.

5. ✍️ How to Start a Return or Exchange

  1. Contact Us: Email our support team at service.crackteeca@gmail.com with the subject line: “Return/Exchange Request – [Your Order Number]”.
  2. Provide Details: In the email, clearly state whether you want a Refund or an Exchange (and the new size/item if exchanging) and the reason for the return.
  3. Wait for Confirmation: We will review your request and send you instructions and a return shipping label (if applicable) within 1-2 business days.

6. 💰 Refunds (If Applicable)

  • Inspection: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is a result of our error (e.g., defective or wrong item).

7. 🔄 Exchanges (If Applicable)

If you requested an exchange for a different size, we will ship the replacement item once the original item is received and inspected. If the replacement item is out of stock, we will issue a full refund.

8. 📞 Contact Information for Returns

For all refund and exchange inquiries, please contact our support team.

  • Email: service.crackteeca@gmail.com
  • Phone: (315) 597-4007
  • Headquarter Address: 2097 Leno Rd, Palmyra, NY, 14522, United States